Logistics Quality & Claims Coordinator

Andiamo is hiring on behalf of a client seeking a detail-oriented and proactive Logistics Quality & Claims Coordinator to support a large-scale supply chain and distribution operation. This role sits at the intersection of logistics, quality assurance, customer support, and warehouse operations, offering an opportunity to make a measurable impact on shipment accuracy, operational efficiency, and customer satisfaction.

If you enjoy solving problems, analyzing operational data, collaborating across teams, and driving process improvements, this position offers a dynamic environment where your contributions will directly influence supply chain performance and service excellence.

About The Opportunity

As a Logistics Quality & Claims Coordinator, you will serve as a key liaison between warehouse operations, third-party logistics providers, internal stakeholders, and quality teams. You will investigate shipping-related issues, manage claims processes, support quality initiatives, and help ensure the smooth flow of materials throughout the supply chain.

This role is ideal for someone who thrives in a fast-paced operational setting and enjoys balancing analytical work with cross-functional collaboration.

Key Responsibilities

Shipment Quality & Discrepancy Resolution

• Partner with onsite operations teams, logistics providers, and internal stakeholders to investigate shipping discrepancies and delivery-related issues.
• Conduct detailed root cause analyses to identify the source of shipment errors, inventory variances, or transportation exceptions.
• Develop and support corrective and preventive actions that improve shipment accuracy and reduce recurring issues.
• Monitor trends and provide recommendations to strengthen operational quality and compliance standards.
  
  

Claims Management & Customer Support

• Coordinate the end-to-end claims process related to transportation, shipping, and inventory discrepancies.
• Act as a central point of communication between shipping teams, claims analysts, logistics partners, and internal customers.
• Track claims activity, maintain accurate records, and ensure timely resolution of outstanding issues.
• Provide responsive support while maintaining a high level of professionalism and customer service.
  
  

Quality & Continuous Improvement

• Support quality initiatives aimed at improving operational performance, accuracy, and customer satisfaction.
• Assist with audits, reporting activities, and process improvement projects.
• Analyze operational data to identify trends, opportunities, and areas requiring corrective action.
• Contribute to continuous improvement efforts that drive efficiency, reduce waste, and strengthen overall supply chain performance.
  
  

Returnable Asset & Inventory Program Support

• Help coordinate and administer returnable packaging and container programs.
• Monitor asset movement, utilization, and inventory levels to ensure accountability and operational effectiveness.
• Collaborate with warehouse teams and logistics partners to maintain accurate tracking and reporting.
  
  

What We're Looking For

• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
• Strong attention to detail and commitment to accuracy.
• Excellent verbal and written communication skills with a customer-first approach.
• Ability to work effectively across departments and build positive working relationships with internal and external partners.
• Strong analytical thinking and problem-solving capabilities.
• Comfortable handling sensitive or confidential information with professionalism and discretion.
• Ability to explain operational issues, findings, and recommendations clearly to various audiences.
• Adaptability and composure in a fast-moving logistics or warehouse environment.
  
  

Technical Skills

• Proficiency with Microsoft Office applications, particularly Excel and PowerPoint.
• Experience with data entry, reporting, database systems, and business applications.
• Strong ability to analyze operational data and identify actionable insights.
• Experience creating reports, tracking metrics, and maintaining accurate records.
  
  

Preferred Qualifications

• College degree preferred.
• Experience in logistics, transportation, supply chain operations, warehouse support, quality assurance, customer service, claims administration, or a related field.
• Previous experience working with third-party logistics providers (3PLs), distribution operations, or manufacturing supply chains is a plus.
  
  

Work Environment

This role combines office-based responsibilities with regular interaction within a warehouse and distribution environment. Candidates should be comfortable moving throughout a large operational facility and occasionally lifting materials weighing up to 35 pounds when supporting operational activities.

This is an excellent opportunity for a motivated professional who enjoys solving operational challenges, improving processes, and contributing to the success of a complex supply chain organization while working alongside quality, logistics, and operations teams.

About Andiamo

Talent Partners for the AI Revolution. As a globally recognized staffing and consulting firm, we specialize in placing the top 2% of technology and go-to-market professionals with the world’s largest and most well-known companies.

For over 20 years, we've maintained the status of tier-one vendor for firms such as Palantir, Amazon, Fluidstack, Bloomberg, Relativity Space, Firefly, MasterCard, Visa, Two Sigma, Citadel, as well as other major financial services firms, elite hedge funds, Google-backed tech start-ups, and major software firms.

Our talent solutions include Permanent Placement, Contract Staffing, Executive Search, and Dedicated Recruiting Services (RPO). Find out more at www.andiamogo.com