Principal Program Manager - AI Project Charter
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United States
Posted on Mar 9, 2026
Principal Program Manager - AI Project Charter
We’re looking for a hands-on Principal Program Manager (AI Project Charter) to drive impact within Rides Central Operations. You’ll solve complex operational problems by designing scalable AI solutions that deliver measurable results across markets.Locations: London, United Kingdom | Tallinn, Estonia
About the role
You’ll personally design and implement AI tools, agents, dashboards, and decision systems, working cross-functionally while maintaining strong individual ownership. You’ll also help define how AI initiatives are prioritised and governed across Rides. This is an individual contributor (IC) role with high ownership and no direct reports. It’s built for someone eager to build, own, and deliver real change.
Main tasks and responsibilities:
Build and deploy AI tools, agents, dashboards, and decision systems for Rides Operations, covering areas such as diagnostics, optimisation, forecasting, policy enforcement, and reporting automation, moving from prototype to production-ready solutions.
Translate operational complexity into scalable AI solutions with measurable impact, identifying high-friction problems across markets and defining use cases that improve cost, efficiency, reliability, and growth.
Deliver independently, minimising dependencies while partnering where scale or integration is required, using internal data, APIs, large language models (LLMs), and automation frameworks to ship usable tools even with limited Engineering, Data, or Product bandwidth.
Create clear decision materials for leadership, highlighting trade-offs, risks, and impact, running structured AI reviews, and aligning priorities with operational and financial outcomes.
Develop scaling playbooks and drive adoption across regions, guiding pilots through rollout to steady state, tracking performance, and iterating based on usage and feedback.
Establish principles and governance for responsible AI use in Operations, defining guardrails to ensure solutions are explainable, locally compliant, and aligned with long-term platform standards.
About you:
You have demonstrated hands-on experience building and deploying applied AI solutions, including AI agents and use-case-specific model fine-tuning.
You have practical experience with enterprise AI ecosystems (e.g. Google Cloud, Gemini) and hands-on usage of tools such as GPT or Claude, including API and workflow integrations.
You have strong programme delivery capabilities, translating business needs into prioritised execution plans and driving transformation initiatives end to end.
You can manage senior stakeholders effectively, aligning technical implementation with business objectives.
You have experience operating within scaled organisations where AI solutions are already live and integrated into core processes.
You have 8–12 years of combined technical and business working experience. A broader machine learning background, Python and SQL proficiency, and vendor management experience are considered an advantage.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
Apply now and join us to make cities for people, not cars.
Become part of our Business Operations team
*Some perks may differ depending on your location.
Why you’ll love it here:
Our teams work on local and global processes in over 50 countries. We build partnerships, launch cities, onboard new restaurants, enable 200+ million people to commute, and ensure millions of partners can earn an income on their terms.
Play a direct role in shaping the future of mobility. Impact millions of customers and partners in 600+ cities across 50+ countries. Work in fast-moving autonomous teams with some of the smartest people in the world. Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. Take care of your physical and mental health with our wellness perks.
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
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